Question 1

How long does shipping to Botswana take?

Accepted Answer

2 to 3 working days after your consignment reaches our Johannesburg office. Air freight from other origins takes 7 to 14 days, sea freight 6 to 10 weeks.

Question 2

Which areas do you deliver to?

Accepted Answer

Gaborone, with office collection or paid door delivery. Long-distance and SADC deliveries are available on request.

Question 3

How is pricing calculated?

Accepted Answer

By weight, volume and destination for cross-border, and by parcel size and distance locally. What we quote is what you pay.

Question 4

Can I track my shipment?

Accepted Answer

Yes. We provide updates at every major milestone via WhatsApp, so you always know where your goods are.

Question 5

Do you handle customs?

Accepted Answer

Yes. Our team manages customs clearance and documentation on your behalf for cross-border shipments into Botswana.

Question 6

Can I schedule a delivery in advance?

Accepted Answer

Absolutely. Use our booking form to select a preferred date, or set up recurring deliveries for your business.

Question 7

What can I ship with Stratix?

Accepted Answer

Personal parcels, business goods, e-commerce orders and retail stock. Restricted or hazardous goods must be cleared with our team first.

Question 8

How do I pay?

Accepted Answer

Payment terms are shared with your quote or booking confirmation. We support bank transfer and other options available in Botswana.

Answers to common questions

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